We value your feedback and are committed to providing high-quality services.

Whether you have a compliment, suggestion, or complaint, we encourage you to share your thoughts. Your input helps us improve and ensure the best possible care and support. If you have a complaint, we will handle it confidentially and work towards a fair resolution.

Read more about our Complaints Handling Procedure.

You can also escalate concerns to external agencies such as:

 

You can provide feedback in various ways, including over the phone, through your support worker, in writing, or via the online form below.

If you prefer to call us, please phone 4964 1131. You can also write to our Site Manager at 10/16 Huntingdale Drive, Thornton, NSW 2322.

We would love to hear from you! Please fill out this form, and we will contact you shortly.

Feedback and Complaints Form

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Please let us know what’s on your mind and how we can help.