10/16 Huntingdale Drive
Thornton NSW 2322
COMPLAINTS
If you do not feel comfortable speaking with
your service provider or your complaint has
not been resolved, you can contact the
Aged Care Quality and Safety Commission on
1800 951 822.
If you have lodged a complaint with the
Aged Quality and Safety Commission and are
not happy with a decision or the
complaints
process, you can provide feedback and ask the Complaints Commissioner to review their
decision.
Clients can also ask for a review of our
complaints process by the Commonwealth Ombudsman. Phone 1300 362 072.
If you are an NDIS participant and feel your complaint to BCC has not been resolved satisfactorily, you can contact the NDIS Quality and Safeguards Commission https://www.ndiscommission.gov.au/ or phone 1800 035 544.
